| 000 | 00792nam a2200229zi 4500 | ||
|---|---|---|---|
| 005 | 20220228104902.0 | ||
| 008 | 060609s1989 xxu 000 0 eng | ||
| 020 | _a0527916447 | ||
| 035 | _aMX001000604289 | ||
| 050 | 0 |
_aHD9981.5 _bR67 |
|
| 100 |
_aRosander, Arlyn Custer, _d1903- _eautor |
||
| 245 | 1 | 4 |
_aThe quest for quality in services / _cA.C. Rosander |
| 264 | 1 |
_aMilwaukee, Wisconsin : _bQuality ; white plains, new york : _bQuality resources, _cc1989 |
|
| 300 | _aix, 568 páginas | ||
| 650 | 0 |
_aIndustrias de servicios _xAdministración |
|
| 650 | 0 | _aSatisfacción del consumidor | |
| 650 | 0 |
_aIndustrias de servicios _xControl de calidad |
|
| 336 |
_atexto _2rdacontent |
||
| 337 |
_asin medio _2rdamedia |
||
| 338 |
_avolumen _2rdacarrier |
||
| 999 |
_c21873 _d21873 |
||