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| 005 | 20220228104806.0 | ||
| 008 | c 1990nuc eng0 11 | ||
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| 035 | _aMX001000540784 | ||
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_aHF5415.5 _bZ45 |
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| 100 | 0 |
_aZeithaml, Valarie A., _eautor |
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| 245 | 1 | 0 |
_aDelivering quality service : _bBalancing customer perceptions and expectations / _cValarie a. zeithaml, a. parasuraman, Leonard l. berry |
| 264 | 1 |
_aNew York : _bFree ; london : _bCollier Macmillan, _cc1990 |
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| 264 | 1 |
_aNew York : _bFree ; london : _bCollier Macmillan, _cc1990 |
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| 300 | _a226 páginas | ||
| 650 | _aServicios al cliente | ||
| 650 |
_aIndustrias de servicios _xControl de calidad _xModelos matematicos |
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| 700 |
_aParasuraman, A. _eautor |
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| 700 | 1 |
_aBerry, Leonard L., _d1942- _eautor |
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| 336 |
_atexto _2rdacontent |
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| 337 |
_asin medio _2rdamedia |
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| 338 |
_avolumen _2rdacarrier |
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_c18488 _d18488 |
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