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_aLock, Dennis _eautor |
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_aGower handbook of quality management _lEspañol |
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_aComo gerenciar la calidad total : _bEstrategias y tecnicas / _cDennis lock, David j. Smith ; tr. Jesús villamizar Herrera |
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_aVillamizar Herrera, Jesús, _etraductor |
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