TY  - BOOK
AU  - Choi,Tsan-Ming
TI  - Service supply chain systems: a systems engineering approach 
T2  - Communications in cybernetics, systems science and engineering,
SN  - 9781138028296
AV  - HF5415.5 S467
U1  - 658.7 23
PY  - 2016///]
CY  - Leiden, The Netherlands
PB  - CRC Press/Balkema
KW  - Servicios al cliente
KW  - Relaciones con los clientes
KW  - Logística en los negocios
ER  -