Case studies in service innovation / 
Linda A. Macaulay, Ian Miles, Jennifer Wilby, Yin Leng Tan, Liping Zhao, Babis Theodoulidis, editors 
 - xiii, 231 páginas :  ilustraciones 
 - Service science .
<br/><br/><label>ISBN: </label>
<br/><br/><label>Subjects--Topical Terms: </label><br/>Servicios al cliente--Innovaciones tecnologicas--Administracion
<br/><br/><label>LC Class. No.: </label>HF5415.5  / C36 
<br/><br/><label>Dewey Class. No.: </label>658.8/12