TY  - BOOK
AU  - Fitzsimmons,James A.
AU  - Fitzsimmons,Mona J.
TI  - Service management: operations, strategy, and information technology 
SN  - 0072823739 (papel alcalino)
AV  - HD9980.5 F58 2004
U1  - 658 21
PY  - 2004///
CY  - Boston, Mass.
PB  - McGraw-Hill/Irwin
KW  - Industrias de servicios
KW  - Administración
ER  -