TY  - BOOK
AU  - Crosby,Philip B.
TI  - Quality is free: The art of making quality certain 
SN  - 0070145121
AV  - TS156.6 C757
PY  - 1979///
CY  - New York ; México
PB  - McGraw-Hill
KW  - Garantía de calidad
ER  -