Zeithaml, Valarie A., <br/><br/>
Delivering quality service :  Balancing customer perceptions and expectations / 
Valarie a. zeithaml, a. parasuraman, Leonard l. berry 
 - 226 páginas 
<br/><br/><label>ISBN: </label>0029357012 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Servicios al cliente<br/>Industrias de servicios--Control de calidad--Modelos matematicos
<br/><br/><label>LC Class. No.: </label>HF5415.5  / Z45