TY  - BOOK
AU  - Crosby,Philip B.
TI  - Let's talk quality: 96 questions 
SN  - 0452264367
AV  - TS156.6 C78 1990
PY  - 1990///
CY  - New York, new york
PB  - Penguin
KW  - Garantía de calidad
N1  - "a plume book"
ER  -