Tschohl, John, <br/><br/>
Achieving excellence through customer service / 
John tschohl with steve franzmeier 
 - 294 páginas 
<br/><br/><label>ISBN: </label>013005125x 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Servicios al cliente
<br/><br/><label>LC Class. No.: </label>HF5415.5  / T73