TY - BOOK AU - Ishikawa,Kaoru AU - Ishikawa,Kaoru TI - What is total quality control? the Japanese way SN - 0-13-952433-9 AV - TS156 I7413 PY - 1985/// CY - Englewood cliffs, new jersey PB - Prentice Hall KW - Control de calidad KW - Japon ER -