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Case studies in service innovation / Linda A. Macaulay, Ian Miles, Jennifer Wilby, Yin Leng Tan, Liping Zhao, Babis Theodoulidis, editors - xiii, 231 páginas : ilustraciones - Service science .

ISBN:

Subjects--Topical Terms:
Servicios al cliente--Innovaciones tecnologicas--Administracion

LC Class. No.: HF5415.5 / C36

Dewey Class. No.: 658.8/12